Refund policy

Last updated: July 22, 2026

60-Day Returns

We want you to love what you wear. If you are not completely satisfied with your purchase, you may return it within 60 calendar days of delivery for a refund or exchange.

Conditions

• Items must be returned in like-new condition: unworn beyond try-on, undamaged, with the original tag attached and in the original, unaltered box.
• Start your return by contacting support@seekers.shop with your order number. We will authorize the return and provide the correct return address for your region.
• Return shipping is paid by the customer. We recommend a tracked service; Seekers is not responsible for return parcels lost in transit.
• There are no restocking fees.

Refunds

Once your return arrives at our facility and passes inspection, we will issue your refund to the original payment method within 5 business days. Your bank or card issuer may need additional time to post the credit. Original shipping charges (if any) are not refundable.

Exchanges

For a different size or finish, contact support@seekers.shop and we will arrange the exchange. If the replacement item has a different price, we will charge or refund the difference.

Items that cannot be returned

• Engraved and personalized items. Pieces customized to your specifications (including engraving) are made for you and cannot be returned or exchanged, except when they arrive damaged or defective or the personalization does not match your order confirmation.
• Final-sale items. Products marked as final sale at the time of purchase.
• Gift cards.

Items purchased during promotions or with discount codes can be returned under this policy unless they were expressly marked final sale; the refund will reflect the price actually paid.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with photos. We will send a replacement or refund you in full, including shipping, whichever you prefer, at no cost to you. This is in addition to, and does not limit, your rights under our Limited Warranty.

Order cancellations

You may cancel an order free of charge at any time before it ships. Once a shipping label has been created, the order can no longer be cancelled, but you can use the 60-day return process after delivery. Engraved items cannot be cancelled once engraving has begun.

Customs duties on international returns

For orders shipped outside the United States and the European Union, any import duties or taxes paid at delivery are collected by your local customs authority and are not refundable by Seekers.

EU and UK customers: statutory right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have the statutory right to withdraw from your purchase within 14 days of delivery without giving any reason, in addition to (and running concurrently with) our voluntary 60-day policy above. To exercise it, send an unequivocal statement to support@seekers.shop (you may use the model form below). We will reimburse all payments received, including standard outbound delivery costs, within 14 days of receiving the returned goods or proof of return, using the original means of payment. You bear the direct cost of returning the goods. You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.

Exception: in accordance with Article 103(c) of the Spanish Consumer Protection Act (and Article 16(c) of Directive 2011/83/EU), the right of withdrawal does not apply to goods made to your specifications or clearly personalized, such as engraved pieces.

To: SEEKERS LUXURY, S.L., Barrio Astola Nº18 Bajo 3 Izquierda, 48220 Abadiño (Bizkaia), Spain — support@seekers.shop

I hereby give notice that I withdraw from my contract of sale of the following goods: [description] — Ordered on [date] / received on [date] — Name of consumer — Address of consumer — Signature (only if this form is notified on paper) — Date.

How to start a return

1. Email support@seekers.shop with your order number and the item(s) you want to return.
2. We will confirm eligibility and send you the return address and instructions within 1-2 business days.
3. Ship the item with tracking and share the tracking number with us.
4. Receive your refund within 5 business days of the item passing inspection.

This policy does not limit any rights you have under mandatory consumer protection law in your country or state of residence.