FAQs
What are these bracelets made of?
All our bracelets contain 925 sterling silver and natural stones imported from their country of origin.
Gold pieces have 24-carat gold plating. They are manufactured to last for many years under normal use.
The black gold pieces are coated with black rhodium that have the maximum allowable thickness. They are of high quality and will last many years under normal use.
Is there a guarantee for these bracelets?
Because our best guarantee is your satisfaction, Seekers offers a 30-Day Money-Back Guarantee if you are not happy with your order. You can return your order within 30 days of receiving it.
Over the years we have worked hard to create the highest quality of handmade jewelry for our customers. Our quality is among the very highest in the industry and we are now able to offer ONE YEAR GUARANTEE on all items purchased on or after April 1, 2018.
The guarantee covers the following:
- Broken string or elastic
- Cracked beads
- Damaged lock or closure
Please note that the guarantee does not cover plating issues, or discoloration of beads and leather.
What wrist size do I choose? How do I measure my wrist?
Follow this link: Measuring your wrist
Shipping information
Seekers only works with well-established shipping providers. Your order will be insured until its delivery by us. We cannot guarantee their performance because it is out of our control, but shipping mistakes are extremely rare.
Returns
We want you to be completely satisfied with your bracelet.
We offer a ‘30-Day Money-Back Guarantee’ on all Seekers bracelets purchased through www.seekers.shop. You have 30 calendar days (starting from the from the purchase order) to return the bracelet(s). We will accept all bracelets that are in their original condition with the original tags attached. There is a restocking fee of $30 for each order, buyer pays for return shipping. Buyer has to save the tracking number. Your refund will be credited to you through the same payment method as you used to make the purchase.
Because we sell custom-made products, we are not legally obligated to offer refunds. It is because we want our customers to be 100% satisfied that we offer the ‘30-Day Money-Back Guarantee.’
The bracelet should be returned* with the original tag still attached to the bracelet and with both bracelet and tag inside the original box. All three items should be in “like new” original condition.
*The Cuff and Signature cannot be returned for refund
*Items purchased with a discount or discount codes will not be accepted for money back
Before you return your bracelet, please email support@seekers.shop regarding your refund. Please include your order number in the email.
More information in https://seekers.shop/pages/returns
Exchanges
You can exchange your bracelet paying return shipping costs. Before return send us an email to support@seekers.shop. We'll exchange by another one without additional costs.
How can I track my order?
Once the bracelet is sent, we will send you a confirmation email with the tracking number so you know where your order is.
Also you can Login in your Seekers account and view your orders and his status.
In case DHL Express is unable to deliver the package, the delivery person will contact you at the phone number you provided to arrange a new delivery time or location.
I have a discount code; how do I use it?
There is a discount section in the upper right corner of the checkout process. Paste your code there.
Where else can I find these bracelets?
Nowhere else! Our designs are exclusive and only offered through www.seekers.shop.
How do I pay?
We accept the following forms of payment on Seekers.shop: American Express, Visa, MasterCard, Discover, Amazon Payments and PayPal.
If you don`t have a PayPal account there isn't problem, when you are redirected to PayPal, select "Pay without PayPal account", then you can enter your credit/debit card information, without any extra fee.
How do I contact Seekers Luxury?
We don’t currently have call support. But we will be happy to assist you at support@seekers.shop