You can request a size exchange by paying 20 USD or 40 USD (depending on whether you want to include home pick-up).
Our quality is among the very highest in the industry and we are now able to offer ONE YEAR GUARANTEE on all items purchased on or after April 1, 2018.
The guarantee covers the following:
-Broken string or elastic -Cracked beads -Damaged lock or closure -Plating issues
Please note that the guarantee does not cover plating issues, or discoloration of beads and leather. This occurs due to improper use of your jewelry.
American Express, Visa, MasterCard, Discover, Amazon Payments and PayPal.
If you don't have a PayPal account no problem, when you are redirected to PayPal, select "Pay without PayPal account", then you can enter your credit/debit card details, without any extra charge.
In the checkout process there is a section to paste the code. It's as simple as that.
Returns and Exchange
We offer fast, easy and free retuns* for items sent back within 60 days after order date.
The return request is subject to the conditions mentioned below:
- The return request cannot be later than 60 days from the date of purchase. - Item should be returned with original tag still attached to item. - Original box should be returned.Item, tag and box should be in “like new” original condition. - Any sign of use or damage, voids the refund of the total amount. - Custom orders can't be returned. - 18k Solid Gold (yellow, white and rose gold) items are considered as custom order. - Discounted items are considered final sale. Do not accept discounted items.
Mail us to firstname.lastname@example.org to request return.
*Please remember that shipping and customs duty payments are at customers’ responsibility and such payments are not refundable by Seekers.
RESIZE AND EXCHANGE
First exchange is free and includes pick up at your home and a new shipment (both express) fully managed by us.
We recommend a correct wrist/finger measurement. It can be done by going to the following links: