Shipping policy

Last updated: July 22, 2026

Shipping costs

Shipping is free on orders over $200 (or the equivalent in your checkout currency), with priority and express service. For orders under $200, the shipping cost for your destination is calculated and shown at checkout before you pay.

This policy explains how Seekers ships your order, how long it takes, and what to do if something goes wrong along the way. If you have any questions, write to us at support@seekers.shop.

Where your order ships from

United States

Orders shipped to a US address are fulfilled from our fulfillment center in the United States. Your order ships domestically, so there are no customs charges or import fees for US customers.

European Union

Orders shipped to an EU address are fulfilled from our workshop in Spain. These shipments travel within the EU, so there are no customs charges or import fees for EU customers.

Rest of the world

Orders to all other destinations (including the United Kingdom, Canada, Australia and Singapore) ship from our workshop in Spain. These shipments may be subject to import duties, taxes or customs fees set by your country. These charges are not included in your order total and are the customer's responsibility. They are collected by the carrier or your local customs authority, usually at or before delivery. We have no control over these charges and cannot predict their amount, so please check with your local customs office if you want an estimate before ordering.

Processing time

We process and ship orders within 1-2 business days. Engraved or personalized items need a little more care and may take up to 3 business days to ship.

In the unlikely event that we cannot ship your order within 30 days of the date you placed it, we will contact you with a revised shipping date. You will have the choice to either consent to the new date or cancel your order for a full and prompt refund.

Estimated transit times

Once your order leaves our facility, typical delivery times are:

• United States: 2-5 business days
• European Union: 3-7 business days
• Rest of the world: 7-16 business days

These are estimates based on typical carrier performance, not guarantees. Transit times can be affected by carrier delays, customs processing, weather and peak seasons such as holidays.

Tracking

As soon as your order ships, we will email you a tracking number so you can follow your parcel from our door to yours. Tracking information can take 24-48 hours to become active after the shipping label is created.

Shipping address accuracy

Please review your shipping address carefully before completing checkout. We are not able to reroute a parcel once the carrier has picked it up.

If you notice an error in your address, contact us at support@seekers.shop immediately and we will do our best to correct it before the order ships. If a parcel is returned to us because of an incomplete or incorrect address provided at checkout, we will contact you to arrange reshipment, which may involve additional reshipment costs.

Lost or damaged shipments

If your tracking has not updated in a while, contact us at support@seekers.shop within 30 days of the last tracking update and we will open an investigation with the carrier on your behalf. If your order arrived damaged, defective, or incorrect, contact us within 14 days of delivery as described in our Refund & Returns Policy.

If the carrier confirms the parcel is lost, or your item arrived damaged in transit, we will send a replacement or issue a full refund, whichever you prefer.

Questions

We are happy to help with anything shipping related. Reach us at support@seekers.shop and we will get back to you within 1-2 business days.