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Need help?
Some frequently asked questions
Yes! We ship worldwide, and shipping is free for orders over $200.
You can also exchange or return your purchase easily. To make it even simpler, we’ve extended the deadline until February 1, 2025.
Absolutely! Exchanges and returns are straightforward, and we’ve extended the return period until February 1, 2025. For more details about our return and refund policy, click here.
Of course! Once we receive the package back at our workshop, we’ll process a full refund.
You’ll receive the amount through the same method used for your purchase: PayPal, credit card refund, or bank transfer.
You can also opt for a gift card refund if you prefer :)
No problem! You can return the item, exchange it for a different product, convert it into a gift card, or request a full refund.
Plus, with extended returns until February 1st, you have plenty of time to decide.
It’s super fast!
- Express Shipping: 1-2 business days (Note: This service is unavailable during Black Friday).
- Standard Shipping: 3-5 business days.
For pre-order items, engraving services, and 18k gold products, shipping takes approximately 7-10 business days.
Please note: Black Friday and holiday periods may experience delays, so we recommend placing your order as early as possible. If there’s any issue meeting the promised shipping timeline, we’ll refund your money.
Yes! In Europe, we offer installment payments through Klarna, allowing you to split your payment into 3 interest-free installments. It’s easy, quick, and secure.
Simply select Klarna at checkout, enter your details, and get instant approval to pay in installments.
At Seekers, we are committed to crafting timeless pieces using only the highest-quality and most ethically sourced materials.
- Metals: We use 925 Sterling Silver, Gold Plated, and Black Rhodium over 925 Sterling Silver, as well as 18k Gold in Yellow, White, and Rose tones.
- Gemstones: All our stones are natural, sourced from countries with the highest-quality deposits for each specific stone. We ensure our suppliers uphold the best environmental practices and maintain fair working conditions for their workers.
EXCEPTIONS
- Pearls: We use sustainably sourced pearls, as our previous suppliers did not meet our ethical standards.
- Blue Tiger’s Eye: This is natural tiger’s eye stone dyed blue, a process we transparently disclose due to its popularity with customers.
Yes, we go to great lengths to ensure our materials are sustainable.
Our gemstones come from ethical suppliers in countries with strict environmental and labor standards.
For metals, we focus on durability and quality to ensure a longer product lifespan, minimizing waste and overproduction.
Metals: Clean your pieces with a soft cloth to maintain their shine. For 925 Sterling Silver, occasional polishing can remove tarnish.
Gemstones: Natural stones are durable, but we recommend avoiding direct contact with harsh chemicals or extreme environments to preserve their beauty.
If you have additional questions or need more information feel free to reach out to us via our customer support email: support@seekers.shop. We’ll be happy to assist you.