We offer fast, easy and free* returns for items returned within 60 days of the order date.
We do not want anyone to have to inadvertently keep our items, but we also do not want some opportunist to use our jewelry at a special event and return it with signs of use.
The return request is subject to the conditions mentioned below:
- The return request cannot be later than 60 days from the date of purchase.
- The item must be returned with the original tag still attached to the item.
- The original box must be returned. Item, tag and box must be in original "like new" condition.
- Any sign of use or damage, cancels the refund of the total amount.
- Custom orders cannot be returned.
- Solid 18 karat gold (yellow, white and rose gold) items are considered custom orders. Therefore they cannot be returned.
- Sale items are considered final sale. Do not accept discounted items.
Email us at firstname.lastname@example.org to request a return.
*Remember that shipping payments and possible customs expenses are the responsibility of the customers and Seekers does not refund such payments if they exist.