Shipping and Returns

Our shipping is FREE, PRIORITY AND EXPRESS!

We usually ship your order the next business day. Sometimes can take up to 3 days to prepare your custom order depending on the workload in our jewelry workshop. Be patience, you will receive a tracking email when your order is on its way.

Once the bracelet is finished, it is prepared for shipping. Our shipments take between 1 to 2 days to arrive.

Seekers only works with well-established shipping providers. Your order will be insured until its delivery by us. We cannot guarantee their performance because it is out of our control, but shipping mistakes are extremely rare.

30-DAY MONEY BACK

We offer 30 day returns on all products, as long as the piece and tag remains intact. Items purchased with promotions, on product discount or discount codes will not be accepted for money back policy.

Click here for more info about exchange and returns

 ONE YEAR GUARANTEE

Our quality is among the very highest in the industry and we are now able to offer ONE YEAR GUARANTEE on all items purchased on or after April 1, 2018.

The guarantee covers the following:

• Broken string or elastic
• Cracked beads
• Damaged lock or closure

Please note that the guarantee does not cover plating issues, or discoloration of beads and leather. This occurs due to improper use of your jewelry.

We recommend that you read all the information attached to your box and our section:

Jewelry Care and Maintenance