We want you to be completely satisfied with your bracelet.

We offer a ‘30-Day Money-Back Guarantee’ on all Seekers bracelets purchased through www.seekers.shop. You have 30 calendar days (starting from the from the purchase order) to return the bracelet(s). We will accept all bracelets that are in their original condition with the original tags attached. There is a restocking fee of $30 for each order and buyer pays for return shipping. Your refund will be credited to you through the same payment method as you used to make the purchase.

Because we sell custom-made products, we are not legally obligated to offer refunds. It is because we want our customers to be 100% satisfied that we offer the ‘30-Day Money-Back Guarantee.’

Returns

We recommend that you ship your return bracelet via an insured ‘signature required’ delivery method. The bracelet should be returned with the original tag still attached to the bracelet and with both bracelet and tag inside the original box. All three items should be in “like new” original condition.

Orders cancelled before shipment will be refunded with a $10 USD fee due to administrative costs.

Before you return your bracelet, please email support@seekers.shop regarding your refund. Please include your order number in the email. 

Refunds

For a refund the bracelet should be returned* with the original tag still attached to the bracelet and with both bracelet and tag inside the original unaltered box. All three items should be in “like new” original condition.

The customer takes care of the shipping and save the tracking of the package.

Any returns that have any type of fees, the package will be rejected by us

*The Cuff and Signature cannot be returned for refund

Your refund will be credited to the same payment method you used to make the purchase.

You will recover the amount of your bracelet minus $30 due to shipping costs

Resize

We recommend a correct wrist measurement.
It can be done by going to the following link:
https://seekers.shop/pages/measure-your-wrist

In the case of wanting to make a resize you have to pay a $ 20 or 40$ fee (depending if you want a pick up) to cover the return shipment on this link:
https://seekers.shop/products/resize

Exchange

In the case of wanting to change bracelet (change metal or stone), you must pay a fee of $ 20 or 40$ fee (depending if you want a pick up) to cover return shipping on this link:
https://seekers.shop/products/exchange

Repair

Our quality is among the very highest in the industry and we are now able to offer ONE YEAR GUARANTEE on all items purchased on or after April 1, 2018.

The guarantee covers the following:

  • Broken string or elastic
  • Cracked beads
  • Damaged lock or closure

Please note that the guarantee does not cover plating issues, or discoloration of beads and leather.

In the case of wanting to repair bracelet, you must pay a fee of $ 20 or 40$ fee (depending if you want a pick up) to cover return shipping on this link:
https://seekers.shop/products/repairs