We want you to be completely satisfied with your item.

EXTEND RETURNS.
WE NOW OFFER FAST, EASY AND TOTALLY FREE RETURNS FOR ITEMS SENT BACK WITHIN 60 DAYS. TREAT YOURSELF OR GIVE FEARLESSLY.

Products in 18k solid gold (yellow, white and rose) are excluded from this warranty. Solid Gold items are considered as custom order. Production and shipping takes 15 days. This item is final sale and can't be exchanged or returned. Taxes, duties and shipping costs are included on price.

Returns

We recommend that you ship your return items via an insured ‘signature required’ delivery method. The item should be returned with the original tag still attached to the item and with both item and tag inside the original box. All three items should be in “like new” original condition.

Before you return your item, please email support@seekers.shop regarding your refund. Please include your order number in the email subject. 

Refunds

For a refund, items should be returned with the original tag still attached to the item and with both item and tag inside the original unaltered box. All three items should be in “like new” original condition. Any sign of use or damage, voids the refund of the amount.

Your refund will be credited to you through the same payment method as you used to make the purchase when item arrive to Seekers warehouse.

You can get a voucher with a total value of the purchase with no expire date and can spend as you want.

Resize

This is an important section to avoid incurring extra costs due to shipping and to obtain full satisfaction for your purchase.

We recommend a correct wrist/finger measurement. 
It can be done by going to the following links:

Size Guide for bracelets

Size chart for rings

In the case of wanting to make a resize you have to pay a $20 USD or $40 USD fee (depending if you want a full service including pick up at home) to cover the return shipment.

Please contact with support@seekers.shop to proceed.

Exchange

In the case of wanting to change items (change metal or stone), you must pay a fee of $20 USD or $40 USD fee (depending if you want a full service including pick up at home) to cover the return shipment.

Please contact with support@seekers.shop to proceed.

Repair

Our quality is among the very highest in the industry and we are now able to offer ONE YEAR GUARANTEE on all items purchased on or after April 1, 2018.

The guarantee covers the following:

  • Broken string or elastic
  • Cracked beads
  • Damaged lock or closure

Please note that the guarantee does not cover plating issues, or discoloration of beads and leather. This occurs due to improper use of your jewelry.

We recommend that you read all the information attached to your box and our section:

Jewelry Care and Maintenance

In the case of wanting to repair jewel, you must pay a fee of $20 USD or $40 USD fee (depending if you want a full service including pick up at home) to cover return shipping.

Please contact with support@seekers.shop to proceed.