We want you to be completely satisfied with your item.

We offer a ‘30-Day Money-Back Guarantee’ on all Seekers items purchased through www.seekers.shop. You have 30 calendar days (starting from the from the purchase order) to return the item(s). We will accept all items that are in their original condition with the original tags attached. There is a restocking fee of $30 for each order and buyer pays for return shipping. Your refund will be credited to you through the same payment method as you used to make the purchase when item arrive to Seekers warehouse.

If you ask for custom-made products, we are not legally obligated to offer refunds. It is because we want our customers to be 100% satisfied that we offer the ‘30-Day Money-Back Guarantee.’

Returns

We recommend that you ship your return items via an insured ‘signature required’ delivery method. The item should be returned with the original tag still attached to the item and with both item and tag inside the original box. All three items should be in “like new” original condition.

Before you return your item, please email support@seekers.shop regarding your refund. Please include your order number in the email subject. 

Refunds

Items purchased with promotions, on product discount or discount codes will not be accepted for money back policy. 

For a refund, items should be returned with the original tag still attached to the item and with both item and tag inside the original unaltered box. All three items should be in “like new” original condition. Any sign of use or damage, voids the refund of the amount.

The customer takes care of the shipping and save the tracking of the package. Please read above returns point.

Any returns that have any type of fees or duties, the package will be rejected by us.

Your refund will be credited to you through the same payment method as you used to make the purchase when item arrive to Seekers warehouse.

You will recover the amount of your items minus $30 due to shipping costs.

Orders cannot be canceled after 6 hours because they are already in production.
If you wish to cancel before those 6 hours, it will entail an administrative cost of $ 10 USD that will be deducted from the total returned.

Resize

This is an important section to avoid incurring extra costs due to shipping and to obtain full satisfaction for your purchase.

We recommend a correct wrist/finger measurement. 
It can be done by going to the following links:

Size Guide for bracelets

Size chart for rings

In the case of wanting to make a resize you have to pay a $20 USD or $40 USD fee (depending if you want a full service including pick up at home) to cover the return shipment.

Please contact with support@seekers.shop to proceed.

Exchange

In the case of wanting to change items (change metal or stone), you must pay a fee of $20 USD or $40 USD fee (depending if you want a full service including pick up at home) to cover the return shipment.

Please contact with support@seekers.shop to proceed.

Repair

Our quality is among the very highest in the industry and we are now able to offer ONE YEAR GUARANTEE on all items purchased on or after April 1, 2018.

The guarantee covers the following:

  • Broken string or elastic
  • Cracked beads
  • Damaged lock or closure

Please note that the guarantee does not cover plating issues, or discoloration of beads and leather. This occurs due to improper use of your jewelry.

We recommend that you read all the information attached to your box and our section:

Jewelry Care and Maintenance

In the case of wanting to repair jewel, you must pay a fee of $20 USD or $40 USD fee (depending if you want a full service including pick up at home) to cover return shipping.

Please contact with support@seekers.shop to proceed.