You can request a size exchange by paying 20 USD or 40 USD (depending on whether you want to include home pick-up).
We extend returns until February 1, 2022. Gifts without fear
ONE YEAR GUARANTEE on all items
The guarantee covers the following:
Broken string or elastic
Damaged lock or closure
American Express, Visa, MasterCard, Discover, Amazon Payments and PayPal.
If you don't have a PayPal account no problem, when you are redirected to PayPal, select "Pay without PayPal account", then you can enter your credit/debit card details, without any extra charge.
In the checkout process there is a section to paste the code. It's as simple as that.
Returns and Exchange
WE NOW OFFER FAST, EASY AND TOTALLY FREE RETURNS FOR ITEMS SENT BACK WITHIN 60 DAYS. GIVE FEARLESSLY.
Products in 18k solid gold (yellow, white and rose) are excluded from this warranty. Solid Gold items are considered as custom order. Production and shipping takes 15 days. This item is final sale and can't be exchanged or returned. Taxes, duties and shipping costs are included on price.
Items should be returned with the original tag still attached to the item and with both item and tag inside the original unaltered box. Any sign of use or damage, voids the refund of the amount.
You can exchange your jewelry by paying return shipping costs.
We'll exchange it with another one without additional costs.
Yes, we ship all over the world.
Usually the next business day.
Sometimes it can take up to 3 days.
You will receive a tracking email when your order is on its way.
Our shipments take between 1 to 2 days to arrive.
Only works with well-established shipping providers.
We cannot guarantee their performance, but shipping mistakes are extremely rare.
We will send you an email with the tracking number.
In your Seekers account you will see your orders and their status.
If the shipping provider is unable to deliver the package, they will call the phone number you provided to arrange a new time or place of delivery.
Contact & Support
Exclusively by email at firstname.lastname@example.org
Remove jewelry before going to bed or participating in any physical activity.
Avoid exposing jewelry to chemicals or aggressive environments.
To recover the shine of sterling silver, clean your silver pieces with a soft cloth.
Clean your gold vermeil and rhodium pieces with a soft cloth or wash them with warm soapy water; rinse and dry them thoroughly. Protect them from extreme temperatures and sunlight.
Leather is a natural material, general wear and tear and cleaning may cause shrinkage and color variations. Do not wash with any household cleaning fluid. If wet, allow the leather to dry naturally.
Remove your pieces before performing manual tasks
Put your pieces on after applying makeup
Don't wear your pieces in swimming pools and spas
Remove your jewelry before bathing
Don’t play contact sports while wearing your pieces
Inspect your piece regularly
Use mild soap and warm water to wash your Seekers jewelry
Avoid washing your piece if it is damaged
Polish your piece with a jewelry polishing cloth (included in box)